Natural Language Processing and Interaction: AI systems, for example normal language processing (NLP) and voice recognition, empower devices to know and talk to humans in a more all-natural and intuitive way. Zfort Group also gives AI instruction and education and learning. They provide classes and workshops that cover the fundamentals https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions